topic Voicemail issue in Get Support

Voicemail issue

Katievry1 — Mon, 25 Sep 2023 19:44:45 GMT

I can't listen to my voicemail because it doesn't recognize when I press 1. help!

Re: Voicemail issue

hairbag1 — Mon, 25 Sep 2023 19:45:38 GMT

@Katievry1

what happens when you dial your own number ?

Re: Voicemail issue

hTideGnow — Mon, 25 Sep 2023 19:46:45 GMT

HI @Katievry1

you meant press and hold 1 does not dial to VM?

try to click Reset All networks and it will program the key

if that does not work, go to Dialer, settings and manually program this to voicemail number

778-580-4001

Re: Voicemail issue

Handy1 — Mon, 25 Sep 2023 19:47:14 GMT

@Katievry1 Reboot the phone , also can you test the SIM card in another phone to test ?

Re: Voicemail issue

xmx — Mon, 25 Sep 2023 19:55:10 GMT

Send private message to CS_agent to check for you. below is the url

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail issue

hairbag1 — Mon, 25 Sep 2023 19:59:30 GMT

@xmx wrote:
Send private message to CS_agent to check for you. below is the url
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There's several things to suggest and try before sending message to CSA for their help. Not that you're wrong...just to prevent unnecessary PM resouces, wise to try other fixes first.