topic Re: Hey in Get Support

Hey

Ale2024 — Mon, 25 Sep 2023 19:41:46 GMT

I've signed up today on public mobile I payed $46 I went in to switch my number over to public but the company I'm with wasn't on the list I did put my imei number in and my number I wanted transfered but the transfer did not work and I got prompted with customer service so now I don't even have the option to choose a new number and I can't use my old number and I'm out 46 dollars without service

Re: Hey

Chalupa_Batman — Mon, 25 Sep 2023 18:34:34 GMT

Hey @Ale2024

Just chose a temporary number and then this is how you port over your old number.

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Or log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old providers SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.

Re: Hey

hTideGnow — Mon, 25 Sep 2023 18:35:03 GMT

HI @Ale2024

there is a porting team you can call to update the info. YOu need to provide them the account number and the carrier name

i will send you the number to your Community inbox. Check and call

Re: Hey

Handy1 — Mon, 25 Sep 2023 18:35:28 GMT

@Ale2024 Should just use old provider account number not IMEI ignore it , wil send you the porting team number private message and they can re trigger the port for you and just give them old provider account number . Leaving old provider SIM card in the phone to reply YES to the confirmation text to port .

Re: Hey

Ale2024 — Mon, 25 Sep 2023 19:08:39 GMT

Can I just choose a new number save trouble when I use the app this is all I get

Re: Hey

Ale2024 — Mon, 25 Sep 2023 19:11:47 GMT

Just get a new number is fine

Re: Hey

Handy1 — Mon, 25 Sep 2023 19:14:46 GMT

@Ale2024 Okay well if your fine with new number and don’t care about the old one then welcome to public mobile . But if you want old number call the number I sent you private message to re trigger the port request .

Re: Hey

Chalupa_Batman — Mon, 25 Sep 2023 19:16:36 GMT

However if you do want to keep your old number, you can follow my instructions first as it's super easy to do. Just saying that the porting team number should be used as a last resort if problems occur. 🙂

Re: Hey

Handy1 — Mon, 25 Sep 2023 19:42:18 GMT

@Chalupa_Batman I think OP tried to port number and put in their IMEI and this caused the issue in first place .why I suggest porting team . But maybe I’m wrong

Re: Hey

Ale2024 — Mon, 25 Sep 2023 19:37:49 GMT

I can't do nothing when I login on the app it's says contact customer service when I login on browser it's says resume activation when I clicks that and uses my login it's says it's wrong

Re: Hey

Ale2024 — Mon, 25 Sep 2023 19:38:43 GMT

How do I do that

Re: Hey

Handy1 — Mon, 25 Sep 2023 19:39:56 GMT

@Ale2024 So you did initially try and port your old number correct ? But here’s direct link to support to help you gain access to your account

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hey

hTideGnow — Mon, 25 Sep 2023 19:41:02 GMT

hi @Ale2024

you don't need a new number. Please call the Porting team I sent you earlier

Re: Hey

computergeek541 — Mon, 25 Sep 2023 19:42:19 GMT

self solution removed

I want refund

Ale2024 — Tue, 26 Sep 2023 00:16:48 GMT

I don't want to be with public way to difficult I paid 46$ for thir service but haven used I want refund who can I contact their a horrible company I just wants back what I paid and didn't use

Re: I want refund

fujiyama — Tue, 26 Sep 2023 00:26:05 GMT

PM is a prepaid service so they are not required to give you a refund. But send CS_agents a private message using the link below, you might get a helpful rep.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Alternatively, you can request a charge back with your credit card company.

Re: I want refund

dust2dust — Tue, 26 Sep 2023 00:29:00 GMT

What do you mean "haven't used"? If you bought a sim and signed up and paid and just decided to not use it then that's on you.

When did you sign up? There's a 15 day trial today but it looks like you had to choose that $0 plan.

Re: I want refund

LitlLdy — Tue, 26 Sep 2023 00:30:18 GMT

@Ale2024 , please see your 1st post ‘I want refund’ that you posted 3 hours ago where people responded to help you!

Re: I want refund

HALIMACS — Tue, 26 Sep 2023 00:30:27 GMT

@Ale2024

There's NO REFUNDS with a pre-paid supplier of mobile services.

The only way you'd be eligible is if they failed to provide services you had paid for after trying to work out the matter with their customer support staff. Saying that, if you tried to attain services with either a number which couldn't be used on this service (and you were unwilling to change the number) -OR- with a device which is not compatible on this service, that's on you to determine beforehand.

IF neither is the case, and you paid the funds with a credit card, simply place a chargeback with the credit card supplier under the provision that you did not receive what you understood you were paying for.

Re: I want refund

dust2dust — Tue, 26 Sep 2023 00:38:21 GMT

Thanks @LitlLdy for pointing that out.

@Ale2024- What provider were you trying to port from? What was the result of that number check from Koodo given earlier?