topic Re: Activating SIM/Account in Get Support

Activating SIM/Account

LK9653 — Mon, 25 Sep 2023 18:27:01 GMT

I am caught in a swirling vortex of auto-generated codes being send to my email, lets complete your activation screens, and misery. I cannot seem to activate my new account. Please help.

Re: Activating SIM/Account

Handy1 — Mon, 25 Sep 2023 18:28:24 GMT

@LK9653 Have you downloaded the PM app yet to finish the activation yet ? Try that first please if. Not .

Re: Activating SIM/Account

LK9653 — Mon, 25 Sep 2023 18:29:25 GMT

I have downloaded the app. I made it all the way to step 6 before getting the "subscription not activated" screen. It sends me to customer support.

Re: Activating SIM/Account

hTideGnow — Mon, 25 Sep 2023 18:29:45 GMT

HI @LK9653

at which step you are stuck at or what error message you got?

you got passed payment? did you just use browser to activate? if you were using browser, please download the PM app and use the app to complete the activation

Re: Activating SIM/Account

Handy1 — Mon, 25 Sep 2023 18:30:28 GMT

@LK9653 eSIM or physical sim ?
here’s a link to support also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating SIM/Account

hTideGnow — Mon, 25 Sep 2023 18:32:27 GMT

HI @LK9653

physical sim or eSIM?

if eSIM, try to scan the QR code from the Welcome email to complete the activation

Re: Activating SIM/Account

LK9653 — Mon, 25 Sep 2023 18:34:13 GMT

Physical Sim. I will send them a private message.

Re: Activating SIM/Account

hTideGnow — Mon, 25 Sep 2023 18:36:10 GMT

hi @LK9653

and what phone do you have? you already put the sim in a phone and tested and it is not working?

Re: Activating SIM/Account

Handy1 — Mon, 25 Sep 2023 18:41:02 GMT

@LK9653 And you been charged already ? Have you tried SIM card in the phone and reboot it ? If still no luck support can strain things out for you anyways . Note after you submit ticket to support they should reply with in the hour . So just keep an eye on your community in box for their reply top of page if on computer you should see envolope icon if on mobile tap your avatar and select message .or you can use this link to your in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage