topic Re: Canada Wide Calling Not Working in Get Support

Canada Wide Calling Not Working

spg1 — Mon, 25 Sep 2023 17:03:05 GMT

My Canada Wide Calling is not working; Plan includes it; Customer of Public Mobile for years; tried with and without the 1 at front. Account is fine. How do I get this fixed? Also Eversafe is a disaster!!!!

Re: Canada Wide Calling Not Working

hTideGnow — Mon, 25 Sep 2023 17:04:28 GMT

HI @spg1

you tried reboot your phone? what error you got when you make the call?

try your sim in another phone. If issue persists, please submit ticket with agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada Wide Calling Not Working

JRod — Mon, 25 Sep 2023 17:05:46 GMT

@spg1

Sorry to hear you are having trouble making calls. When you make these calls what exactly is the error that you receive or hear? Do local calls work at all? Can you try your sim in another device to see if that works?

You could try resetting your network settings and then rebooting your device, but do know that this will erase all WiFi networks that are saved on your device currently.

Re: Canada Wide Calling Not Working

Handy1 — Mon, 25 Sep 2023 17:05:59 GMT

@spg1 reboot the phone or can you try the SIM card Ina mother phone to test ?but if you need support here’s the link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada Wide Calling Not Working

spg1 — Mon, 25 Sep 2023 17:09:07 GMT

That I dont have any minutes left. I tried restarting my phone but no joy.

Re: Canada Wide Calling Not Working

JRod — Mon, 25 Sep 2023 17:11:46 GMT

@spg1

I would try resetting your network settings in case that fixes it but if not I feel like it’s something support will have to fix on their end. This is assuming your plan is unlimited minutes and not limited like the $15 plan.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Canada Wide Calling Not Working

hTideGnow — Mon, 25 Sep 2023 17:10:41 GMT

@spg1 wrote:
That I dont have any minutes left. I tried restarting my phone but no joy.

HI @spg1

you don't have any minutes left? or you still do?

if you are on $15 plan and no more outbound minutes, that that explains

Re: Canada Wide Calling Not Working

esjliv — Mon, 25 Sep 2023 17:39:52 GMT

@spg1 Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

Check for outages in your area:

Re: Canada Wide Calling Not Working

will13am — Mon, 25 Sep 2023 17:46:40 GMT

@spg1 wrote:
That I dont have any minutes left. I tried restarting my phone but no joy.

If you are on the limited use $15 plan and have no minutes left, you will need to buy more minutes.

Re: Canada Wide Calling Not Working

softech — Mon, 25 Sep 2023 19:21:34 GMT