topic Re: people can't hear me in Get Support

people can't hear me

BFos12 — Mon, 25 Sep 2023 13:39:45 GMT

On phone calls, people can't always hear me talking; it comes and goes. Can anyone help?

Re: people can't hear me

Dunkman — Mon, 25 Sep 2023 13:43:29 GMT

More details would be helpful.

Which model phone do you have? Does your phone support VoLTE? Any issues with text and data? New problem versus old?

Might want to try a reboot of phone. Or try your PM Sim card in another working phone. That would help determine whether hardware issue versus PM service problem.

Re: people can't hear me

Handy1 — Mon, 25 Sep 2023 13:45:33 GMT

@BFos12 What plan are you on ? Maybe try putting your network to 3G and se if that helps with voice also do you know if voLTE is enabled . You can test this by putting the phone network to LTE and make a call does it drop to 3G or stay in LTE if it stays in LTE voLTE is enabled . And make sure your phones mic is not turned off

Re: people can't hear me

esjliv — Mon, 25 Sep 2023 14:00:00 GMT

@BFos12 - do you have anything connected via bluetooth to your phone? If so, remove devices and try again.

Re: people can't hear me

DDM69 — Mon, 25 Sep 2023 14:06:51 GMT

As mentioned by others...more details are needed. The cause could be many things.

Specific location, interference from other devices, connection issues, device software issues, speaker issue on the device, calling within an app, network selection, sim card...

What have you tried so far?

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:12:01 GMT

Hello! Everyone is so kind. Thank you @DDM69 @esjliv @Handy1 @Dunkman !! I have an iPhone 13 Pro. My plan is: 5GB at 3G Speed, 30-day plan, Unlimited Canada-wide Talk, Unlimited International Text. My voice comes and goes intermittently when using a mobile call; it seems fine with WhatsApp. This has been happening for sometime. Everything else works fine. I'm sorry, but I don't know about volTE. Is this enough info?

Re: people can't hear me

Handy1 — Mon, 25 Sep 2023 14:18:46 GMT

@BFos12 so this was a new promo plan you got text to reply YES for ? try your network setting to 3G or 5G and see if that helps . Test your phone for voLTE by putting network to LTE and make phone call on speaker phone do you see the LTE icon on top of phone or does it drop to 3G

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:19:08 GMT

Oh, @DDM69 , I missed a few things. This almost always occurs when I'm in my home. I only have a Mac computer and sonos speakers for other devices. I have checked the mic, it is fine. I have repeatedly powered down and restarted.

Re: people can't hear me

Dunkman — Mon, 25 Sep 2023 14:23:24 GMT

@BFos12

iPhone 13 supports VoLTE which should provide better voice calling.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Is this issue at one specific location or at different locations?

Are you on the 3G network or LTE? What does it say on your phone. You may want to manually select LTE network even though you are on 3G plan. That should get your service VoLTE service.

Might want to check your nearest cell tower.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

Maybe in your specific area, the nearest cell tower is farther away.

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:30:47 GMT

I appreciate your patience @Dunkman . On the cell tower map you provided, there isn't a Telus tower for MILES AND MILES from me (hours in driving distance). There is a Bell tower right in my small town however. It does seem to be the worst right in my own home. I am on LTE, when not on Wifi. Obviously in my home, the Wifi takes over. Can this be the problem? Sorry, I am obviously a tech-dolt.

Re: people can't hear me

Handy1 — Mon, 25 Sep 2023 14:33:11 GMT

@BFos12 Bell and telus share towers , do you happen to live in the basement of a house by any chance or have a metal roof . ? If you go outside your home does it work better ?

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:34:31 GMT

I don't have a basement; I have the whole house. It seems to have better reception in certain areas of the house. No metal roof. It does seem the problem is localized to usage in my home.

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:38:07 GMT

The only thing connected is my Apple Watch. I have removed and reinstated it. Will this help?

Re: people can't hear me

Dunkman — Mon, 25 Sep 2023 14:42:05 GMT

@BFos12 wrote:
I appreciate your patience @Dunkman . On the cell tower map you provided, there isn't a Telus tower for MILES AND MILES from me (hours in driving distance). There is a Bell tower right in my small town however. It does seem to be the worst right in my own home. I am on LTE, when not on Wifi. Obviously in my home, the Wifi takes over. Can this be the problem? Sorry, I am obviously a tech-dolt.

@BFos12

No Wifi should not be the issue.

In smaller towns and rural areas, the quality of reception can vary. What about your neighbours? Do they have the same issue? Which mobile company do they use?

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:42:53 GMT

None of my neighbours has this issue, but none is using Public Mobile lol.

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 14:45:35 GMT

Yes... good shout. It seems to only happen in my home. What could be the issue??? No metal roof, not in the basement. I live close to the cell tower. ???

Re: people can't hear me

DDM69 — Mon, 25 Sep 2023 14:53:34 GMT

Google may have some tips...

https://www.rd.com/list/improve-cell-reception-in-home/

https://www.cnet.com/tech/mobile/get-better-cellphone-reception-10-ways-to-boost-your-cellphone-signal/

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 15:12:30 GMT

Thank you! I'm hoping that some of these help.

Sincere thanks to all. 🙂 🙏

Re: people can't hear me

Yosemite_Sam — Mon, 25 Sep 2023 15:19:52 GMT

What make and model of phone?
How many bars do you have?

Re: people can't hear me

BFos12 — Mon, 25 Sep 2023 15:22:01 GMT

iPhone 13 Pro. And 2 bars... I even have an extender.... but it doesn't seem to do much good.