topic Re: eSIM transfer in Get Support

eSIM transfer

Iamnana — Sat, 16 Sep 2023 00:40:29 GMT

Please help I try every possible way to transfer my eSIM to new iPhone but it failed every which way.i can’t use my new phone on public mobile net wo

Re: eSIM transfer

Handy1 — Sat, 16 Sep 2023 00:42:53 GMT

@Iamnana You have to re buy eSIM on the app . Log into the app with your new phone and go to subscription add on page and notice shop sim at the bottom of the page select it and choose eSIM Download install

Re: eSIM transfer

LitlLdy — Sat, 16 Sep 2023 00:43:16 GMT

@Iamnana wrote:
Please help I try every possible way to transfer my eSIM to new iPhone but it failed every which way.i can’t use my new phone on public mobile net wo

@Iamnana , did you use the Public Mobile app on your new iPhone to purchase the eSIM to install on it?

Re: eSIM transfer

Iamnana — Sat, 16 Sep 2023 00:44:52 GMT

Thanks for your reply so every time I switch phone I have to pay for new eSIM. ?

Re: eSIM transfer

LitlLdy — Sat, 16 Sep 2023 00:51:03 GMT

@Iamnana wrote:
Thanks for your reply so every time I switch phone I have to pay for new eSIM. ?

@Iamnana , with Public Mobile unfortunately yes! If we used SIM Card then we can put those in & out of any phone we want but not with eSIM here! 😔

Re: eSIM transfer

Iamnana — Sat, 16 Sep 2023 00:53:14 GMT

I didn’t think I need to buy a new sim on every switch. How ever I am logged into PM app under add on I don’t see any buy new eSIM option here. Can you please show me where exactly this option is on app. Thanks

Re: eSIM transfer

Handy1 — Sat, 16 Sep 2023 00:55:47 GMT

@Iamnana Yes unfortunately you need buy. We eSIM each time . This is why I still prefer physical sim instead . And thankfully the iPhone 15 still supports physical sim 🙂

Re: eSIM transfer

LitlLdy — Sat, 16 Sep 2023 00:59:11 GMT

@Iamnana wrote:
I didn’t think I need to buy a new sim on every switch. How ever I am logged into PM app under add on I don’t see any buy new eSIM option here. Can you please show me where exactly this option is on app. Thanks

For Existing Customers:

In the Public Mobile app on your Phone go to ‘Subscription & Add-ons’ page in your account to purchase an eSIM. I scrolled down & selected ‘Shop SIM CARD NOW’ then under ‘SELECT SIM CARD TYPE’ select ‘eSIM’ then select ‘PAY NOW’, (I purchased the eSIM using my available balance from points that I redeemed).
Please keep in mind to be patient when installing it, it takes time. Follow the instructions it gives you during this process! After it says on your Phone’s screen that it installed successfully reboot your Phone.
In cellular settings make sure that ‘Turn On This Line’ is selected. Reboot your phone.

(I had my data on plus my Wi-Fi was turned on & connected to my home internet to be sure I had all connections while doing this)

I received an email notifying me that my SIM Card changed.

Re: eSIM transfer

Iamnana — Sat, 16 Sep 2023 01:03:11 GMT

Thanks a lot for your great help. Much appreciated.next time I will just buy a physical sim. Have a blessed weekend

Re: eSIM transfer

LitlLdy — Sat, 16 Sep 2023 01:04:44 GMT

@Iamnana wrote:
Thanks a lot for your great help. Much appreciated.next time I will just buy a physical sim. Have a blessed weekend

@Iamnana , you’re very welcome! 🙂

As much as I hate to say it, I will go with a physical SIM Card next time also!

Re: eSIM transfer

DaveH1972 — Mon, 25 Sep 2023 12:31:16 GMT

This did it for my switch on Friday last week. $5 fee, so if you don't want to pay, I guess a physical SIM is the way to go.

Re: eSIM transfer

RoyBatty — Thu, 07 Dec 2023 13:41:42 GMT

I have existing PM sub with eSIM. I just got new phone and want to buy new eSIM on new phone.

However, my PM mobile app Subscription & Add-Ons does not show the buy new eSim option. It just has two options for US call add-ons.

Do you have to have specific subscription for the buy new eSim option?

Can only certain customer buy new eSim?

Why have instructions for something that is not available to everyone?

What am I missing?

Re: eSIM transfer

Handy1 — Thu, 07 Dec 2023 13:45:39 GMT

@RoyBatty You should see this when on app with new phone subscription add on page notice shop sim at bottom

add if your not seeing this maybe un install the app and re install it and try again

Re: eSIM transfer

RoyBatty — Thu, 07 Dec 2023 14:04:12 GMT

Thanks for reply. I reinstalled PM app. Still no option for "Shop SIM Card Now". In fact your app is different than mine. See screenshots. Is that the iPhone app? Mine is Android. They probably have different functionality. Only iPhone users can buy new eSIMs?

Re: eSIM transfer

Handy1 — Thu, 07 Dec 2023 14:25:03 GMT

@RoyBatty Because you on the overview page not the subscription add on page

Re: eSIM transfer

RoyBatty — Thu, 07 Dec 2023 14:41:52 GMT

The PM app literally just updated in past 30 minutes for me and now when I click the + symbol it shows an updated Subscriptions & Add-ons page with the Shop SIM Card Now button.

However, interesting to note that my app still looks different from your app screenshot.

Your screenshot shows "MY ACCCOUNT" at top. Mine doesn't. Just says "SUBSCRIPTION & ADD-ONS". You have text under the "Shop Add-ons" button which I don't have.

Anyways got it sorted. $5 for new eSIM, it installed on new phone, phone rebooted, my PM number/service is active on new phone, deactivated on old phone. Took few minutes once I found the right button.

They should probably remove the "Shop Now" button which is role playing as "Subscriptions & Add-Ons" content.

Re: eSIM transfer

Handy1 — Thu, 07 Dec 2023 15:08:50 GMT

@RoyBatty Excellent happy to hear it 🙂