topic Re: Can/US Subscription change-NOT WORKING in Get Support

Can/US Subscription change-NOT WORKING

Ladybug29 — Sun, 24 Sep 2023 23:11:31 GMT

I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. Completely frustrated. Been travelling for 3 days without any phone.

Re: Can/US Subscription change-NOT WORKING

Handy1 — Sun, 24 Sep 2023 23:13:09 GMT

@Ladybug29 Have you rebooted the phone ? Are you in the US now ? If so make sure your connected to T mobile or AT&T and you have data roaming turned on in phone settings . Also do you know if you have voLTE enabled

Re: Can/US Subscription change-NOT WORKING

esjliv — Sun, 24 Sep 2023 23:14:11 GMT

@Ladybug29 - Is your data toggle turned on? Turn it on, if not.

Do you have an iphone and using imessage? If so, than you need to ensure you have data left on your plan to use imessage.

If you prefer to use iMessage, then you can perform the following steps to try and fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

Re: Can/US Subscription change-NOT WORKING

Chalupa_Batman — Sun, 24 Sep 2023 23:21:34 GMT

Hi @Ladybug29

If you have an iPhone go to Settings, Cellular, Network Selection and turn off automatic and pick Tmobile. Then reboot.

Re: Can/US Subscription change-NOT WORKING

will13am — Mon, 25 Sep 2023 01:28:27 GMT

@Ladybug29 , if you want to transfer the number bad enough, it can be done. Just need to get support involved. I have a friend who was with Koodo and tried to join Public Mobile, his number was rejected for transfer in. He had to go through the porting team to get the job done.

Re: Can/US Subscription change-NOT WORKING

not_happy2021 — Tue, 26 Sep 2023 14:31:09 GMT

I have the same issue. Sure wish I could talk to a live person instead of a Chatbot

Re: Can/US Subscription change-NOT WORKING

Ladybug29 — Tue, 26 Sep 2023 15:33:28 GMT

One of the suggestions worked for me. Make sure it is on T mobile and reboot it.