topic Re: I got "SOS only" suddenly for two days! I cannot even pay my credit! in Get Support

I got "SOS only" suddenly for two days! I cannot even pay my credit!

KenforSOS — Sun, 24 Sep 2023 21:27:10 GMT

I have been a Public Mobile user for 3 years. I got "SOS only" suddenly and I cannot even pay my credit!

I have tried the suggestions by suggestions found in this forum (remove SIM for a minute, etc) and nothing has worked.

Please give me some advice.

Thanks to all of you.

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

Chalupa_Batman — Sun, 24 Sep 2023 21:33:20 GMT

If you have the app, this is how you do it. (Using WiFi of course) And once it's paid, reboot your phone. Also, check to see if your account is up to date (paid). Another test you can do is try your SIM card on a different phone. If you still need more assistance you can contact a CS Agent with the link down below.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

Meow — Sun, 24 Sep 2023 21:34:10 GMT

Confirm your account is Active.

Try your SIM in another phone.

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

Phil_Adelphus — Sun, 24 Sep 2023 21:49:55 GMT

Have you tried turning cellular data off and then back on again? Any Telus outages in your area (probably unlikely since it's been two days).

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

KenforSOS — Sun, 24 Sep 2023 23:18:49 GMT

I can not see the Cellular or any other related Cellular. Once push the bottom of the Cellular, it shows "Set Up Cellular".....

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

KenforSOS — Sun, 24 Sep 2023 23:20:50 GMT

Yes, Confirmed. I paid monthly automatically for over 3 years.

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

Phil_Adelphus — Mon, 25 Sep 2023 02:01:11 GMT

@KenforSOS Do you have access to another phone you can try the sim card in to see if that's the problem? You may need to contact a customer service agent, send a private message using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I got "SOS only" suddenly for two days! I cannot even pay my credit!

KenforSOS — Wed, 04 Oct 2023 23:51:44 GMT

Thanks to all of the contributors.

Finally, the above problem was solved by the exchange of insider hardware of the iPhone.

Thanks!!