topic Re: Cannot reset account password or email in Get Support

Cannot reset account password or email

Didi12345 — Sun, 24 Sep 2023 14:15:31 GMT

Hello,

I’m having a lot of trouble reseting my evergreen password and/email. I tried everything and it just says “login failure”. At this point i just need to speak to someone because I recently updated my plan and now im being charged twice ( new plan price and old plan price simultaneously). How can i reach a human agent to reset my password and cancel my old plan ( and get my refund!!!). Please help, i dont know what to do.

Re: Cannot reset account password or email

Handy1 — Sun, 24 Sep 2023 14:17:16 GMT

@Didi12345 sorry no live support but you can message support , Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot reset account password or email

Didi12345 — Sun, 24 Sep 2023 14:19:54 GMT

Thank you! Will they reach back to me eventually?

Re: Cannot reset account password or email

Handy1 — Sun, 24 Sep 2023 14:21:34 GMT

@Didi12345 Yes after you submit the ticket by sending a message , they should reply back with in the hour . Just keep n eye on your community in box for their response or use this direct link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot reset account password or email

Chalupa_Batman — Sun, 24 Sep 2023 14:24:22 GMT

@Didi12345 Have you tried resetting it using the app on your phone? If you haven't downloaded the PM app, give that a try. I find the website tends to have cache issues causing problems a lot.

Re: Cannot reset account password or email

Didi12345 — Sun, 24 Sep 2023 14:26:43 GMT

I did.. 😞

Re: Cannot reset account password or email

will13am — Sun, 24 Sep 2023 16:59:05 GMT

@Didi12345 wrote:
I did.. 😞

I have noticed that on android phones (and possible iPhones), the Public Mobile app uses the default browser for support. I think clearing the browser cache and app data would be needed.