topic Re: Ticket in Get Support

Ticket

Ocdspinner1 — Sun, 24 Sep 2023 15:35:35 GMT

Every time I try to get a ticket it says oops and can’t get no answers or a ticket what can I do

Re: Ticket

softech — Sun, 24 Sep 2023 15:36:26 GMT

yes, chatbot has problem with ticket, please private message agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Ticket

Handy1 — Sun, 24 Sep 2023 15:38:02 GMT

@Ocdspinner1 Yes the chat bot is broken please use this direct link to support instead

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

BKNS27 — Sun, 24 Sep 2023 15:46:25 GMT

@Ocdspinner1

Next time private message a CS_Agent by clicking on your avatar top right then click on Messages and address to CS_Agent.

Faster and quicker.

Re: Ticket

Ocdspinner1 — Sun, 24 Sep 2023 15:46:29 GMT

Thank you

Re: Ticket

HALIMACS — Sun, 24 Sep 2023 16:41:11 GMT

@Ocdspinner1

indeed, the old SIMon chatbot, which was the highly preferred method to reach customer support agents has not been functioning since the inception of the new self-serve and eversafe features were introduced earlier this year.

It’s strange to me, that public mobile has not made fixing that somewhat of a priority – especially given the strong push by some to only use that as a means of contacting them.