topic eSIM transferring number failed in Get Support

eSIM transferring number failed

qxz96 — Sun, 24 Sep 2023 02:24:42 GMT

I just got an eSIM and tried to transfer number. But I got a message from Pubic Mobile saying that the transfer failed. They said they were going to contact me soon but I haven’t heard from them since then. Wondering what I should do. Also when transferring number, i filled out the IMEI number of my current eSIM instead of my old Fido one. Does this matter? Also if I will be able to get the transfer done, will my old Fido account be cancelled automatically? Thanks

Re: eSIM transferring number failed

hTideGnow — Sun, 24 Sep 2023 00:27:57 GMT

hi @qxz96

will send you the porting team number you can call. Chrck your Community inbox

Re: eSIM transferring number failed

Handy1 — Sun, 24 Sep 2023 00:29:49 GMT

@qxz96 Shouldn’t use the IMEI just use the old providers account number . Will send you porting team number private message and give them the account number not the IMEI and leave old providers sim in the phone to reply YES the confirmation text

Re: eSIM transferring number failed

esjliv — Sun, 24 Sep 2023 04:01:28 GMT

@qxz96 - urgh, yet again another message saying someone will be contacted, when I don't know if public mobile ever contacts in this situation or not!? @J_PM , does Public ever contact customers under these circumstances. If not, can that messaging change to appropriate wording?

In these cases @qxz96 , best to contact public mobile directly (or that number that was sent to you via private message may help too). Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: eSIM transferring number failed

xmx — Sun, 24 Sep 2023 04:04:14 GMT

Reboot your phone and try again

Re: eSIM transferring number failed

Phil_Adelphus — Sun, 24 Sep 2023 11:22:29 GMT

"Also when transferring number, i filled out the IMEI number of my current eSIM instead of my old Fido one. Does this matter?"

Someone please correct me if I'm wrong but isn't the IMEI number they want the IMEI number of the phone itself and not the eSIM? (From what I gather it is usually better to use your account number with the old provider rather than the phone's IMEI in any case).