topic double charged for activation in Get Support

double charged for activation

Csaniok261983 — Sat, 23 Sep 2023 23:36:06 GMT

hello, has any one else experienced double charges for activation ?

once on web portal and second time while finishing the activation on mobile app ?

Re: double charged for activation

Handy1 — Sat, 23 Sep 2023 23:38:12 GMT

@Csaniok261983 Check your credit card is one charge pending and the other is posted ? If so the pending one should fall off , but if both are posted please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charged for activation

softech — Sat, 23 Sep 2023 23:41:49 GMT

@Csaniok261983 no, the charge should be just once. If you satrted activation on browser, it will charge you there once . The part on the app is just to finalize the activation

check with youe credit card first, one of the two charges could be just a pending charge and only one of them is a posted charge

if in doubt, message support for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: double charged for activation

Csaniok261983 — Sat, 23 Sep 2023 23:44:20 GMT

thank you

Re: double charged for activation

Csaniok261983 — Sat, 23 Sep 2023 23:44:48 GMT

thank you

Re: double charged for activation

Handy1 — Sat, 23 Sep 2023 23:45:26 GMT

@Csaniok261983 Welcome to public mobile 🙂

Re: double charged for activation

esjliv — Sun, 24 Sep 2023 04:20:53 GMT

@Csaniok261983 - ohhh, plenty (in the past) have been charged incorrectly multiple times. But you need to make sure these are authorized charges you are looking at.

When you said 'once in web portal' then again in 'mobile app', did you get verification of payments in both these sections? If so, that is quite a flaw.

As others said check your My Account to see if you have the charges showing in your Available Funds here: https://myaccount.publicmobile.ca/en/account/payment/payment-history

If you do not have the funds showing, and these are authorized charges, then contact CS_Agent to tell them your issue. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.