topic Re: Not receiving the final confirmation text in Get Support

Not receiving the final confirmation text

Dedic8dDave — Sat, 23 Sep 2023 22:50:55 GMT

Any suggestions as to what I can do.

i get the emails but not the texts.

i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mobiles text

Re: Not receiving the final confirmation text

Handy1 — Sat, 23 Sep 2023 22:53:23 GMT

@Dedic8dDave .sounds like you tried porting a number in to public mobile , did you leave old providers SIM card in the phone to reply YES to the confirmation text to port ? Or miss the text completely ? If so no worries there’s a number for live support that can the trigger the port request for you . Will send it private message as we not allowed o post it here and get it fixed then you will get code sent to the right number

Re: Not receiving the final confirmation text

HALIMACS — Sat, 23 Sep 2023 22:56:39 GMT

Hi @Dedic8dDave

Porting is completed when you receive a Port Authorization Text from the PRIOR provider, not here from Public Mobile.

Here's the details about porting - have a read:

Transferring Your Phone Number | Help Articles | Public Mobile

Re: Not receiving the final confirmation text

Dedic8dDave — Sat, 23 Sep 2023 22:57:29 GMT

Porting from lucky. Asked for IMEI or the other so I selected the IMEI number.

So I’m not receiving public Mobiles text at all

thank you for helping

Re: Not receiving the final confirmation text

HALIMACS — Sat, 23 Sep 2023 22:58:24 GMT

Better to use the Account number from the other provider, @Dedic8dDave

Using IMEI usually results in issues.

Re: Not receiving the final confirmation text

Handy1 — Sat, 23 Sep 2023 23:00:24 GMT

@Dedic8dDave Best to use old providers account number and ignore the IMEI , please call the number I sent you and give them the account number for lucky only not the IMEI and they can re trigger the port request for you

add sent to you inbox @Dedic8dDave or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage