topic Text Notifications in Get Support

Text Notifications

Birder1 — Sun, 24 Sep 2023 02:46:34 GMT

My account is no longer receiving notifications from public mobile texted to my device (eg texts notifying me of data usage etc). I am unable to submit a ticket (repeating 404 error) or to contact @CS_Agent (as prompted by the chat bot as @CS_Agent is not recognized as a user in the link I am auto-directed to by the bot). Please advise as to how one re-subscribes to text notifications. Thanks!

Re: Text Notifications

CharlieWhisky — Sat, 23 Sep 2023 19:48:43 GMT

Unfortunately Public Mobile is not sending those texts anymore. You can reach a agent with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text Notifications

hTideGnow — Sat, 23 Sep 2023 19:48:43 GMT

hi @Birder1 PM stopped that payment notifications for couple months already

and if you need agent help, submit ticket with message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text Notifications

Handy1 — Sat, 23 Sep 2023 19:52:45 GMT

@Birder1 pm stopped sending those payment reminder text back in April of this year , but to contact support you can use this direct link to message them .

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text Notifications

hairbag1 — Sat, 23 Sep 2023 20:31:15 GMT

@Birder1

no use contacting PM about this as they no longer send out courtesy reminder texts as they have in the past.

Re: Text Notifications

BKNS27 — Sat, 23 Sep 2023 20:37:14 GMT

@Birder1

No use in tagging a CS_Agent because they are rarely on this Public Community Forum.