topic Re: I need to send me again a transfer request of phone number from anther company to Public in Get Support

I need to send me again a transfer request of phone number from anther company to Public

Suzanna — Sat, 23 Sep 2023 17:54:23 GMT

I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again

Re: I need to send me again a transfer request of phone number from anther company to Public

Chalupa_Batman — Sat, 23 Sep 2023 17:55:06 GMT

HI @Suzanna

I'll send you a private message with the porting team number to your mailbox in the top right corner.

Re: I need to send me again a transfer request of phone number from anther company to Public

Handy1 — Sat, 23 Sep 2023 18:00:44 GMT

@Suzanna You need to make sure old providers account is still active and leave old providers sim card in phone to reply YES. To the confirmation text to port . Will send you the porting team number private message as we not allowed to post it here and they can re trigger the port request for you .

Re: I need to send me again a transfer request of phone number from anther company to Public

BKNS27 — Sat, 23 Sep 2023 18:17:44 GMT

@Suzanna

You will need your old SIM from your previous carrier unless your previous carrier is Telus or Koodo which can be done without the old SIM.

If not Telus/Koodo, you need to get a new SIM from them and transfer your old account to the new SIM then contact a CS_Agent to restart the porting process for you.