topic Re: Need replacement SIM with same phone number in Get Support

Need replacement SIM with same phone number

FSyd — Sun, 15 Oct 2023 17:02:09 GMT

Hello - my physical SIM card suffered water damage and I need a replacement SIM (either physical or eSIM) with the same phone number associated. How do I order a replacement SIM and ensure I still have the same phone number?

Re: Need replacement SIM with same phone number

Chalupa_Batman — Sat, 23 Sep 2023 17:41:11 GMT

Hi @FSyd

Do NOT order directly from PM. It will take 3 weeks or more. You can purchase directly from Amazon if you have it or go to a local Telus store in your area. Call a head first. Easiest way.

Amazon.

Then once you get it, then go into your account profile and you can change the SIM there.

Re: Need replacement SIM with same phone number

computergeek541 — Sat, 23 Sep 2023 17:38:50 GMT

@FSyd wrote:
Hello - my physical SIM card suffered water damage and I need a replacement SIM (either physical or eSIM) with the same phone number associated. How do I order a replacement SIM and ensure I still have the same phone number?

SIM cards can be purchased at corportately-run Telus loccations and eSIMs (if your device is comaptible can be purchased from inside your Self Serve account. Once you have a new SIM card, you can switch to it in the Self Serve account (Profile section).

Re: Need replacement SIM with same phone number

HALIMACS — Sat, 23 Sep 2023 17:40:05 GMT

@FSyd

To ensure you retain the same number, log into your self-serve account and under your profile tab you will see the option to change your sim card.

Whatever you do, do not activate the new SIM card as you will be creating a brand new account.

Re: Need replacement SIM with same phone number

Handy1 — Sat, 23 Sep 2023 17:43:09 GMT

@FSyd Get a new sim card and sim swap it in your account profile tab like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Need replacement SIM with same phone number

FSyd — Sat, 23 Sep 2023 17:51:11 GMT

Thank you very much 🙂