topic Re: Transfer of number in Get Support

Transfer of number

Thekneebeau10 — Sat, 23 Sep 2023 16:19:48 GMT

I have an account, I thought I could add my daughters phone to my account by asking to transfert a number… Now I lost my number, her number is now associated to my phone, my old number seems to be lost.

I opened a new account for my daughter and can’t transfert her number…

So I lost my number and no longer can I receive calls… How can I retreive my old number?

I can’t transfer my my daughters number…

Re: Transfer of number

Handy1 — Sat, 23 Sep 2023 16:21:40 GMT

@Thekneebeau10 Sorry each account ( phone number ) need its own email and can’t not be merged with existing account . Please submit ticket with support to to try and straighten it out and get your number back

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer of number

JRod — Sat, 23 Sep 2023 16:22:33 GMT

@Thekneebeau10

You will have to contact support for assistance and hopefully you can get your old number back. Unfortunately you discovered how you cannot have multiple numbers on the same account, must be separate accounts with different email addresses. Also you cannot transfer a number from one Public Mobile account to another. Reach out to customer service and hopefully they can help!

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Transfer of number

BKNS27 — Sat, 23 Sep 2023 17:40:40 GMT

@Thekneebeau10

It is not possible to have 2 lines (numbers) on the same account with the same email address…1 account/1 email.

What you should have done is to subscribe a new plan for your daughter in a different email address or her email address if she has one.

Private message a CS_Agent to investigate what you have done and see if anything can be done to retrieve your old number back at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The only to lose your old number is nonpayment for more than 90 days.