topic Re: Reactivate account that was left inactive almost an year ago in Get Support

Reactivate account that was left inactive almost an year ago

Ash_Ind — Sat, 23 Sep 2023 16:01:55 GMT

Hi, I am in need of help (from PM customer service?) to see whether if it's possible to reactivate a Public mobile account that was left inactive almost an year ago, with it's rewards and benefits. Thanks in advance,

Re: Reactivate account that was left inactive almost an year ago

Handy1 — Sat, 23 Sep 2023 15:33:05 GMT

@Ash_Ind NO Sorry if the account has been suspended more then 90 days it’s closed for good . You will need to create a new account with new email and new SIM card

Re: Reactivate account that was left inactive almost an year ago

Dunkman — Sat, 23 Sep 2023 15:32:54 GMT

@Ash_Ind

Not possible. Once an account is suspended more than 90 days, the account is permanently closed and number lost.

You will need to activate a new account with new number.

Re: Reactivate account that was left inactive almost an year ago

BKNS27 — Sat, 23 Sep 2023 15:43:57 GMT

@Ash_Ind

Sorry it can’t be done. You won’t be able to login to your account, the SIM is useless and you lost your old number.

You will need a new SIM/eSIM (on compatible phones), download the PM app, activate/subscribe a plan and pick a new number.