topic Re: Didn't get rewards in Get Support

Didn't get rewards

Nick_II — Sat, 23 Sep 2023 13:29:43 GMT

I don't think I got $5 loyalty reward on last pay cycle. Payment history does not seem to display when I check my account due to technical issue with the site.

I'm on the $25 dollar plan.

My last payment was $20 and I had a $6 balance when I made the payment.

So my current balance should be $6 but it's $1.

I wanted to open a ticket and clicked on the link provided by the bot but got a 404 error. I was logged in.

Re: Didn't get rewards

JRod — Sat, 23 Sep 2023 13:37:43 GMT

@Nick_II

Hello! I would suggest clearing the browser data, trying in an incognito window, another browser, or clearing cache and trying on the app to see if any of these will allow you to login to check your payment history and the rewards history.

If you find any discrepancies or have any questions feel free to reach out to support.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Didn't get rewards

Nick_II — Sat, 23 Sep 2023 13:42:36 GMT

Thanks I will try that.