topic Re: Roam USA in Get Support

Roam USA

nauticalman — Fri, 22 Sep 2023 21:38:14 GMT

I bought a $30 add on for travel to USA. Everything worked except phone calls. The person I would call couldn't hear me. I tried over and over. Can I get a credit for this add on that didn't work properly?

Re: Roam USA

Handy1 — Fri, 22 Sep 2023 21:41:07 GMT

@nauticalman You have to ask support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Roam USA

hTideGnow — Fri, 22 Sep 2023 21:42:21 GMT

hi @nauticalman

which network you were using? Try both TMOBILE and AT&T. With TMOBILE, try using 2G network.

And if you have data working, download VoIp app TextNow and use it to make calls until problem fixed

Re: Roam USA

HALIMACS — Fri, 22 Sep 2023 22:27:56 GMT

@nauticalman

indeed, one of the downsides to US roaming is the fact that the USA has decommissioned the 3G network.

For folks who have VoLTE on their phone, this is not an issue, however unless your phone is capable on switching down to 2G otherwise, you will have reduced calling functionality there.

as mentioned on prior responses, customer support agents may likely be flexible with you on this.

Do us a favor, and let us know what they did, if you would.

Re: Roam USA

nauticalman — Sat, 23 Sep 2023 00:48:44 GMT

Thanks for your input. I hope soon this will not be a issue in the future. Public Mobile should not offer this as a add on unless this will work.

Re: Roam USA

DDM69 — Sat, 23 Sep 2023 01:39:39 GMT

Are you sure the issue was your calling and not the other persons signal or device?