topic Re: Charges in Get Support

Charges

Subarlou57 — Sat, 23 Sep 2023 00:40:19 GMT

I paid for 2 plans in August

i upgraded to 5g and my phone is not equipped for 5g. I did not get credit for my other plan. I need to go back to LTE 4g

Re: Charges

Chalupa_Batman — Sat, 23 Sep 2023 00:44:20 GMT

Hi @Subarlou57

Public Mobile is pre paid. So if you've already paid for a 5G plan, it's yours for the 30 days. You can pick a different plan however because you already paid for the 30 days, change the plan for the renewal date. You won't lose money that way. Make sense?

Re: Charges

Handy1 — Sat, 23 Sep 2023 00:45:27 GMT

@Subarlou57 Sorry PM it ore paid no refunds , but even with your phone set to 4G/LTE you can still get better speeds then 100mbs of a 4G plan being on a5G plan . Do a speed test to confirm

Speed test

https://www.speedtest.net/apps

Re: Charges

Chalupa_Batman — Sat, 23 Sep 2023 00:48:06 GMT

On a side note, this is a pretty solid deal for a LTE plan.

Re: Charges

will13am — Sat, 23 Sep 2023 00:52:38 GMT

@Subarlou57 , 5G is a marketing term for speed cap. If you can exceed the 100 mbits/s speed cap for 4G, then your current plan is giving you some sort of benefit.