topic Re: Opening a ticket does NOT work in Get Support

Opening a ticket does NOT work

SMyers — Fri, 22 Sep 2023 20:01:18 GMT

My addon I purchased is not working, opening a ticket does NOT work.

Yes, I have restarted my phone.

Please let me know, how do you get anything fixed?

Re: Opening a ticket does NOT work

hTideGnow — Fri, 22 Sep 2023 20:04:38 GMT

hi @SMyers

what addon is that?

If you have problems submitting a ticket, you can submit ticket by private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Opening a ticket does NOT work

will13am — Fri, 22 Sep 2023 20:04:21 GMT

@SMyers , use this link to reach out to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Opening a ticket does NOT work

Karenshaw — Fri, 22 Sep 2023 23:11:06 GMT

This doesn't work either. Lots of problems with this company.

Re: Opening a ticket does NOT work

Karenshaw — Fri, 22 Sep 2023 23:12:19 GMT

I have problems monthly with this company.Very frustrated.

Re: Opening a ticket does NOT work

Deketele1 — Sat, 23 Sep 2023 23:17:35 GMT

I just got back from the US and had the same problem. Eventually found out that my base plan ($15/mo) only works under 3G. So, even though my phone can handle both LTE (4G) and 5G, if the US network that I’m on (which was T Mobile) does not support 3G you’re snookered. You can buy an add-on but you’re at the mercy of the US network, not Public Mobile.

Re: Opening a ticket does NOT work

softech — Sat, 23 Sep 2023 23:25:13 GMT

@Deketele1 that is not true

Your $15 is a 3G Speed plan, and have no restriction to the network type you can access.

All PM customers, regardless of the plans they have, can access PM 3G/4G/5G networks and can have full access to T-Mobile/ AT&T 4G network if roaming add-on is purchased