topic Re: Bought data addon, mislead on expiry in Get Support

Bought data addon, mislead on expiry

Reznale — Fri, 23 Jun 2023 09:11:08 GMT

I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I would not have purchased it with the 30-day expiry in place. Can it please be refunded and removed from my account?

Re: Bought data addon, mislead on expiry

softech — Fri, 23 Jun 2023 09:15:30 GMT

@Reznale if you have not used it, usually PM support able to reverse the transaction. Especially with the confusing wordings, I think you have a reason to ask for it. Please open a ticket with PM support by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Bought data addon, mislead on expiry

VeryDiscouraged — Fri, 22 Sep 2023 19:40:48 GMT

Same situation.

The kicker when your plan renews it will revert to using plan data and not the soon to expire add-on

Re: Bought data addon, mislead on expiry

hTideGnow — Fri, 22 Sep 2023 19:55:51 GMT

hi @VeryDiscouraged Yes this is problem with the 30 days expiry. So, only buy enough for use till end of the cycle, don't buy more than you need

Re: Bought data addon, mislead on expiry

VeryDiscouraged — Fri, 22 Sep 2023 21:03:26 GMT

Know that now, but hit purchase before realizing that the Pm added expiry dates.

Otherwise I would have gotten a 200mb and not the 3gb🥺