topic Our International Plan did not work in Alaska on my phone -request full refund in Get Support

Our International Plan did not work in Alaska on my phone -request full refund

Ditta_One — Fri, 22 Sep 2023 18:04:40 GMT

My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were left up a creek. Couldn't even phone a cab from airport to get to our hotel. We were in Alaska from late afternoon Sept 6, until late Thursday Sept 14th after which we arrived in Vancouver and everything worked fine

Requesting full refund.

@CS_Agent

Re: Our International Plan did not work in Alaska on my phone -request full refund

softech — Fri, 22 Sep 2023 18:06:38 GMT

@Ditta_One

Alaska is a hit or miss State for roaming. Did you try connecting to AT&T? Some people had success connecting to AT&T

if you are back already, them message Support and they might be able to reverse the transaction for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Our International Plan did not work in Alaska on my phone -request full refund

computergeek541 — Fri, 22 Sep 2023 18:06:23 GMT

@Ditta_One wrote:
My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were left up a creek. Couldn't even phone a cab from airport to get to our hotel. We were in Alaska from late afternoon Sept 6, until late Thursday Sept 14th after which we arrived in Vancouver and everything worked fine
Requesting full refund.
@CS_Agent

Posting a message here is unlikely to result in a refund. A ticket needs to be opened. Please use the chatbot at

https://widget.telus.tiia.ai/publicmobile/publicmobile.html, or if that doesn't work, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Our International Plan did not work in Alaska on my phone -request full refund

DDM69 — Fri, 22 Sep 2023 18:28:49 GMT

International?? You need a US roaming package. If you didn't use the package, they may refund you.

The only way you get help is unfortunately...online.

Re: Our International Plan did not work in Alaska on my phone -request full refund

Ditta_One — Sat, 23 Sep 2023 13:54:02 GMT

We did order US Roaming package

Re: Our International Plan did not work in Alaska on my phone -request full refund

Ditta_One — Sat, 23 Sep 2023 13:57:59 GMT

Thanks