Problem with porting from Public Mobile

Ursus — Thu, 06 Jan 2022 06:50:07 GMT

I've spent today porting my number from Public Mobile. And did not achieve any result.

As I understand it, the receiving operator sends a request to the PM, which must be responded to within 90 minutes.

The receiving operator did this two times today. Public Mobile never reacted.

I opened a ticket, but ... Considering how our support team works (48 hours for a response), do I have any chance of leaving Public Mobile?

Re: Problem with porting from Public Mobile

softech — Fri, 22 Sep 2023 17:11:42 GMT

@Ursus

since you still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

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Problem with porting from Public Mobile

Re: Problem with porting from Public Mobile