topic Re: Order a e SIM by mistake in Get Support

Order a e SIM by mistake

Ashdawnl23 — Fri, 22 Sep 2023 14:33:17 GMT

Clicked e SIM by mistake. How to I switch or to physical SIM so I can hook my phone up or how do I get ahold of someone at public mobile

Re: Order a e SIM by mistake

Handy1 — Fri, 22 Sep 2023 14:35:21 GMT

@Ashdawnl23 You need to get a physical SIM card and sim swap it in your account profile page or get support to help you with it

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you can log into account do it like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Order a e SIM by mistake

hairbag1 — Fri, 22 Sep 2023 14:34:59 GMT

@Ashdawnl23

here's alink to message the CSA folks.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Order a e SIM by mistake

Dunkman — Fri, 22 Sep 2023 15:54:01 GMT

@Ashdawnl23

If you ordered by mistake and your phone is not compatible with eSIM, then you can purchase a physical SIM card via different means. In store would be the quickest. Corporate Koodo and Telus stores do sell them. Amazon does offer prime shipping and sometimes sales. Also, can order from PM website but delivery is up to 10 business days. Afterwards, you can contact CSA for credit for the physical SIM card purchase.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-Compatibility-with-Public-Mobile/td-p/1057167