topic T-Mobile Refurbished Galaxy S7 in Get Support

T-Mobile Refurbished Galaxy S7

omar2133 — Tue, 04 Jan 2022 20:27:55 GMT

I just bought a refurbished T-mobile Galaxy S7 due to my Rogers S6 Edge getting water damaged and the one thing i've noticed is I'm getting less reception, in my office the reception was already poor was getting 2 bars with the old phone but now it looks like I'm lucky if I get service at all. Is there anything I can do to change frequencies or anything like that?

Please and Thank You

Re: T-Mobile Refurbished Galaxy S7

closng — Mon, 05 Feb 2018 16:35:13 GMT

Hi @omar2133,

When you are saying you are getting poor signal, is this LTE or 3G? If it is LTE signal that you're referring to, you may be able to force your phone to use only 3G network but if it is 3G signal that you're referring to, unfortunately, as far as I know, I don't think there is anything you can do about it...

Re: T-Mobile Refurbished Galaxy S7

omar2133 — Mon, 05 Feb 2018 16:38:42 GMT

Actually referring to the cell reception in itself, the reception was poor in the beginning with my old phone but now its intermittently changing between no service and PM reception.

Re: T-Mobile Refurbished Galaxy S7

will13am — Mon, 05 Feb 2018 16:52:47 GMT

Using the information from the site willmyphonework, I did a comparison of the two phones in question. The S6 edge had one extra band that the S7 does not for LTE, namely B17-700 Mhz. 700 Mhz if available in an area is advantages for indoor reception as the low frequency pentrates walls much better than higher frequencies. This might explain the difference in reception performance.

Re: T-Mobile Refurbished Galaxy S7

Ericbornstein1 — Tue, 05 Feb 2019 21:38:51 GMT

I have a new T-mobile US Galaxy S7 and the reception is worse than my S6 edge. It has been noted on the net. There does not seem to be anyway to improve it. Nice to improve features but to reduce the signal on a new model does not make sense.