topic Re: Service agent in Get Support

Service agent

Haylss — Fri, 22 Sep 2023 14:13:37 GMT

I need help from a service agent but I can’t figure out how to contact them. Can someone help me with this please? @CS_Agent

Re: Service agent

mojorising — Fri, 22 Sep 2023 14:14:50 GMT

To submit a ticket with CS agent, click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you describe the issue that you are having?

Re: Service agent

Handy1 — Fri, 22 Sep 2023 14:15:00 GMT

@Haylss Here’s how to get support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service agent

hairbag1 — Fri, 22 Sep 2023 14:24:52 GMT

@Haylss

the PM Community Forum members are your first line to get help for most of your problems. Account related issues need the CSA help, otherwise we can usually help before they can. While you wait for the CSA to get back to you, give us a brief description of the issue and I bet we can get it sorted for you or direct you to the right resourse.

Re: Service agent

Haylss — Fri, 22 Sep 2023 14:34:41 GMT

Thanks everyone for the replies. I’m trying to recover a voicemail that was accidentally deleted. My phone is not backed up so I’m unable to retrieve it that way. Calling into my voicemail and pressing 19 is also not working. Any other suggestions?

Re: Service agent

Handy1 — Fri, 22 Sep 2023 14:37:02 GMT

@Haylss Sorry once voicemail is deleted there’s no way to recover it . It’s gone for good no work arounds sorry .

Re: Service agent

dust2dust — Fri, 22 Sep 2023 14:53:46 GMT

This is exactly why asking for the problem works better initially and then we can direct you to support when needed once we see the problem.