topic Re: Can't Use Product in Get Support

Can't Use Product

LeahPeacock — Fri, 22 Sep 2023 13:52:26 GMT

I purchased a plan and it said there was a problem with the activation of the SIM on my phone and to contact customer support. Because my account hasn't finalized, I cant log into my account since it's in that tentative state of setup. I have no way of submitting a ticket to help this issue and the next thing I think I'll have to do is call my bank and cancel the service. Is there any other way to get into contact with a representative or have someone unlock my account from this tentative state so I can access it?

Re: Can't Use Product

Handy1 — Fri, 22 Sep 2023 13:56:02 GMT

@LeahPeacock have you downloaded the app to finish the activation yet . And have you tried rebooting the phone or reset network settings ? If still no luck please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Use Product

LeahPeacock — Fri, 22 Sep 2023 14:03:14 GMT

I haven't tried resetting the network settings but when I sign into my account it won't let me past the page stating that there was in issue during set up and my only options are to sign out or to contact support. I cannot submit a ticket because the app and webpage won't let me access my account due to my SIM not being property set up and in a stagnant state

Re: Can't Use Product

Handy1 — Fri, 22 Sep 2023 14:05:40 GMT

@LeahPeacock The chat bot on website is broken please use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Use Product

softech — Fri, 22 Sep 2023 14:10:00 GMT

@LeahPeacock are you activating eSIM?

if you are, try to scan the QR code to manually install the eSIM

and you are using iPhone or Android??

Re: Can't Use Product

LeahPeacock — Fri, 22 Sep 2023 14:13:15 GMT

I tried but then it sent me to the login page and when I go to log in, it just boots me out. I have an android.

Re: Can't Use Product

hairbag1 — Fri, 22 Sep 2023 14:29:23 GMT

@LeahPeacock

are you activating your new PM account on a laptop or are you using the PM app on the cellphone ? Only the app will activate properly. Once you've successfully created the new account and you're up and running...then you can delete the app from the cell and use a laptop if you want.