topic Data active but what's up app does not work. in Get Support

Data active but what's up app does not work.

Armero0609 — Tue, 04 Jan 2022 20:27:54 GMT

Hello, I have an Iphone 4s receently in Public Mobile.

I have the cellphone data acive but when I try to use what'sup is searching data but gets no connection. I have been trying different things but no success.

I apreciate any help on this topic.

Re: Data active but what's up app does not work.

closng — Mon, 05 Feb 2018 14:59:42 GMT

Hi @Armero0609,

Does Whatsapp work when you're connected to WiFi?

Have you tried soft resetting your phone (press and hold power + home button for 10 seconds)?

Can you try resetting your network settings (Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords)?

Re: Data active but what's up app does not work.

will13am — Mon, 05 Feb 2018 15:38:48 GMT

Could the issue possibly have to do with the app being incompatible with the older phone. The iPhone 4s is pretty old.

Re: Data active but what's up app does not work.

Francistrieu — Mon, 05 Feb 2018 16:01:48 GMT

Hey @Armero0609

I've encountered a similar issue before.

I've deleted the app, then reinstalled it. It started working again after that.

Re: Data active but what's up app does not work.

jeannep — Mon, 05 Feb 2018 22:56:06 GMT

Hi,

Make sure the 3G button is not on, it happened to me once and all I had to do was turn it off and it worked fine after!