topic Re: No OTP, I can’t access my account in Get Support

No OTP, I can’t access my account

Flo_purp — Fri, 22 Sep 2023 11:53:08 GMT

I ported my number to public mobile on 21/9/23 and can’t access my account. I stuck at Eversafe is sending an OTP to my number but no message comes through. This is very frustrating for over 24hours now I can’t access my account. Why? no help line or customer service to help out. Information on the Q&A is not working for me. THIS IS BAD❗️

Re: No OTP, I can’t access my account

HALIMACS — Fri, 22 Sep 2023 10:28:48 GMT

@Flo_purp

Try tapping “didn’t get the code?”

doing that will provide options to receive the code by text or voicemail or email.

Select the email option.

Re: No OTP, I can’t access my account

Handy1 — Fri, 22 Sep 2023 10:29:20 GMT

@Flo_purp Do you not see option for “ didn’t get code “ tap it and you should get option to send code to email instead . If no luck please submit ticket with support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No OTP, I can’t access my account

JRod — Fri, 22 Sep 2023 13:11:19 GMT

@Flo_purp

I understand your frustrations and am very sorry you are having issues accessing your account. Quick question regarding your port, is everything else functioning as expected besides the security codes? Can you send and receive texts and calls without issue?

As for accessing your account in the meantime, on the page that asks for your code there is an option to hit “didn’t receive code”, it looks like this:

Once you click that option you’ll have another window that will ask how you’d like to receive the code and you’ll be able to choose to have it sent to your email:

I Hope this helps!

Re: No OTP, I can’t access my account

Andy987 — Mon, 20 Nov 2023 15:23:09 GMT

Hi there, I hv the same prob and its driving me crazy. Did you ever get it fixed, and pls share how! Thanks a million.