topic text says I've used 95% of my data; website says I've used 50% in Get Support

text says I've used 95% of my data; website says I've used 50%

rainsmell — Fri, 22 Sep 2023 04:44:08 GMT

My data stopped working for me today. But I logged into check it and get an add-on (HATE that it no longer rolls over!!) and my usage said I still had half of my 1GB left. What gives? Why is my data not working?

Re: text says I've used 95% of my data; website says I've used 50%

NDesai — Fri, 22 Sep 2023 07:05:52 GMT

@rainsmell Did you try logging in using incognito/private browsing mode? There is a refresh button to load your current usage. Try that. Usually, the text is pretty accurate. If you have another 1GB add-on saparate from your plan allowance, it should work. Is your calling and texting services

Re: text says I've used 95% of my data; website says I've used 50%

Chalupa_Batman — Fri, 22 Sep 2023 11:53:43 GMT

Morning @rainsmell

When you log into your account, while on overview, click on this little counter clockwise updater to get a more accurate amount. You can also clear the cache on your browser and then try again.