topic Re: Lost phone in Get Support

Lost phone

Kays12345 — Fri, 22 Sep 2023 02:01:28 GMT

I lost my phone in another country, how can I port my number to a new sim card ? Also, I renewed my plan but I wanted only the $15/plan because I am not using the line very much. How can I change the plan and get credit for the remainder of the balance? I just renewed it today so I don't lose the number as I had it inactive for almost 90 days.

Re: Lost phone

Handy1 — Fri, 22 Sep 2023 02:06:38 GMT

@Kays12345 Get a new SIM card and ask support to sim card swap the number for you and report phone list/stolen until you get the new SIM card

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone

BKNS27 — Fri, 22 Sep 2023 02:11:18 GMT

@Kays12345

You just have to login to your account and go to the Profile section and change the SIM card number. If the payment is 90 days or long, your account will be closed, SIM will be rendered useless and you lost you number. Dial 1-855-4PUBLIC to see if you are over the 90 days…if it is then it will state that the number no longer available.

As for the credit, sorry PM is a prepaid service so no credit.

Re: Lost phone

softech — Fri, 22 Sep 2023 02:19:06 GMT

@Kays12345

let's work on getting your new sim card with the existing account first

first, get a new sim card from:

get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping))
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

However, if you are unable to access the account to make the update, please engage support by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there