topic Re: call forwarding in Get Support

call forwarding

barelymine — Fri, 22 Sep 2023 01:05:11 GMT

Tried to call forward with phone settings did not work. Tried with Public mobile codes did not work. any idea what is wrong?

Re: call forwarding

hTideGnow — Fri, 22 Sep 2023 01:07:55 GMT

HI @barelymine

Conditional forwarding has not been working since the VoLTE was introduced. Some conflict with the system. Only Unconditional forwarding is working , ie, Forward all using *21*’ + ten-digit phone number + ‘#’ + SEND

Re: call forwarding

dust2dust — Fri, 22 Sep 2023 01:08:59 GMT

If your phone has been enabled for volte then support can fix this. Otherwise not. Only forward all works.

Re: call forwarding

barelymine — Fri, 22 Sep 2023 01:09:05 GMT

Thanks. Any idea when this issue will be resolved?

Re: call forwarding

Chalupa_Batman — Fri, 22 Sep 2023 01:10:37 GMT

This is great information to know. Thanks @hTideGnow So just so I can educate myself and others, what's the difference between Conditional and Unconditional forwarding? Also, how does one turn it off when no longer needed? Thanks in advance.

Re: call forwarding

hTideGnow — Fri, 22 Sep 2023 01:10:51 GMT

@barelymine wrote:
Thanks. Any idea when this issue will be resolved?

HI @barelymine

not sure if they will ever fix it

But what phone do you have? if you know that your phone is using VoLTE (ie, when making calls, the network stays on 4G or LTE and not drop to 3G), then agent might be able to help. You can submit a ticket with them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: call forwarding

LitlLdy — Fri, 22 Sep 2023 01:11:00 GMT

@barelymine , I had to get CS_Agent to fix it for me so I could use it again!

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: call forwarding

hTideGnow — Fri, 22 Sep 2023 01:11:36 GMT

HI @Chalupa_Batman

there are different types of forward, check here:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Re: call forwarding

barelymine — Fri, 22 Sep 2023 01:12:03 GMT

I'm sorry, what is volte and how do you enable it?

Re: call forwarding

hTideGnow — Fri, 22 Sep 2023 01:13:21 GMT

@barelymine wrote:
I'm sorry, what is volte and how do you enable it?

HI @barelymine

VoLTE = Voice over LTE

depends on the phone. But what phone you are using now?

Re: call forwarding

Chalupa_Batman — Fri, 22 Sep 2023 01:15:14 GMT

Thanks for the link. Will read up.

I knew there was an issue with call forwarding but I just never looked forward into it. One of the "suggestions" I've thought about was when peeps are going to the US for an extend period like 2-3 weeks, instead of purchasing a add on, just purchase a Can/US plan and then call forward their actual number to the "temporary" number to take advantage of all it offers. Hope that made sense. I've just always been afraid to suggest it as I didn't quiet know this call forwarding. Thanks again for the 411.

Re: call forwarding

barelymine — Fri, 22 Sep 2023 01:15:35 GMT

Samsung S10

Re: call forwarding

hTideGnow — Fri, 22 Sep 2023 01:16:43 GMT

HI @barelymine

S10 is not compatible with PM's VoLTE

So, in your case , only Unconditional forwarding (aka Forward all) will work and not other type of conditional forwarding

And sorry, no ETA on the fix

Re: call forwarding

barelymine — Fri, 22 Sep 2023 01:24:47 GMT

Thank you.