topic Re: locked out forever in Get Support

locked out forever

missyann53 — Thu, 21 Sep 2023 22:28:01 GMT

I have been locked out of my account for 8 days. I try to get a new password but when i go to use it im locked out. I dont even get to attempt it 5 times. When i go to customer service they just tell me to sign in and if im signed out for more than 90 days then my phone number shuts off. I am so frustrated with public mobile im looking for other carriers. but in the mean time i need to get into my account. some one help me please!!

Re: locked out forever

Handy1 — Thu, 21 Sep 2023 22:28:54 GMT

@missyann53 Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: locked out forever

hairbag1 — Thu, 21 Sep 2023 22:29:32 GMT

@missyann53

here's alink to message the CSA folks

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: locked out forever

missyann53 — Thu, 21 Sep 2023 22:32:59 GMT

i did message hopefully i get a response that helps and doesnt give me the run around

Re: locked out forever

hTideGnow — Thu, 21 Sep 2023 22:34:41 GMT

hi @missyann53

they usually reply within 2 hours. So, check your Community Inbox