topic Re: Issue in inbound calls/msg after Number Transfer in Get Support

Issue in inbound calls/msg after Number Transfer

Prin — Thu, 21 Sep 2023 22:30:28 GMT

@CS_Agent Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Its ESim and even can’t raise support tickets, the page error out. Appreciate some help fixing the issue.

Re: Issue in inbound calls/msg after Number Transfer

hTideGnow — Thu, 21 Sep 2023 22:32:25 GMT

hi @Prin you have a stuck port. I will send you the porting team phone number amd they can help

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Re: Issue in inbound calls/msg after Number Transfer

Handy1 — Thu, 21 Sep 2023 22:32:37 GMT

@Prin I’ll send you the porting team number private message to re trigger the port request and get it fixed

Re: Issue in inbound calls/msg after Number Transfer

abtest — Thu, 21 Sep 2023 22:34:12 GMT

@Prin- This means your number transfer was not completed. Did you answer the text from your previous carrier within the allotted time? Have you restarted your phone afterwards?

If yes, you will need to request that the transfer request be re-initiated. There is a phone number to call, but unfortunately, i cannot send it to you since I do not have it. I am sure someone else will message it to you.

Re: Issue in inbound calls/msg after Number Transfer

dami_fad — Mon, 23 Oct 2023 02:31:59 GMT

@hTideGnow , @Handy1 Hi, can you send me the number, I am in a similar situation. Thank you