topic Re: Sms in Get Support

Sms

TinaCe — Thu, 21 Sep 2023 22:18:23 GMT

My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.

Re: Sms

hTideGnow — Thu, 21 Sep 2023 22:24:55 GMT

hi @TinaCe

if you just ported into PM, 2FA from other systems will take 7 days to come. Its a security thing

Re: Sms

Handy1 — Thu, 21 Sep 2023 22:20:47 GMT

@TinaCe Maybe try resetting the net work settings , also is it possible for you to test the SIM card in another phone and try ?

Re: Sms

Chalupa_Batman — Thu, 21 Sep 2023 22:22:47 GMT

@hTideGnow We're called PM. Unless the name changed while I was at work today. LOL.

Hi @TinaCe As per @hTideGnow Did you just port over to PM recently? Have you been a customer for a while?

If you've been a customer for a while, one thing I like to do is go to the network settings and turn off automatic and pick Public Mobile as my service then I reboot. Then seems things seem to work better. Let us know.

Re: Sms

computergeek541 — Thu, 21 Sep 2023 23:41:57 GMT

@TinaCe wrote:
My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.

APN settings are unrelated to SMS.