topic Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable in Get Support

URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Signme_Uplease — Thu, 21 Sep 2023 22:03:25 GMT

I've been struggling to switch my phone number from my lost phone to a new phone but just discovered that in order to switch, I need to provide a text code. Hmmm...pretty hard to do if I don't have my lost phone.

So, I tried to use the voicemail option instead. I do receive a voicemail, but the code provided is cut off and barely audible. I am able to hear only the last 3-4 digits. I made about 10 attempts hoping it would be clear in one of them. Never. ALL of the voicemails are cut off. They all come from this number 833-988-3838. So, I tried calling, but there's a strange message, then it hangs up.

Since there is no third option when I click Resend Code - i.e. to send an email as some people are suggesting here - how do I get access to my account to configure a new sim card and/or switch to another network provider?

This is urgent because this is my business line. I cannot lose this number because it's on all my business cards, website, social media, etc.

PLEASE HELP!

It's also bizarre that I have to set up a new community account just to ask for help.

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Handy1 — Thu, 21 Sep 2023 22:04:37 GMT

@Signme_Uplease Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Signme_Uplease — Thu, 21 Sep 2023 22:06:25 GMT

Thanks so much for your quick reply. 🙂

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Handy1 — Thu, 21 Sep 2023 22:08:14 GMT

@Signme_Uplease Support should reply with in the hour , just keep an eye on your community in box for their response

add or you can use this link to it after you have submitted ticket

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

BKNS27 — Thu, 21 Sep 2023 22:13:31 GMT

@Signme_Uplease

Your last option is to contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Handy1 — Thu, 21 Sep 2023 22:17:55 GMT

@Signme_Uplease forgot to mention when your talking to support let them know that you had to create a new community ID and they. And they can get your old community ID back for you .

Re: URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

softech — Mon, 25 Sep 2023 19:06:23 GMT