topic Re: customer service agent in Get Support

customer service agent

Thossai — Thu, 21 Sep 2023 21:00:27 GMT

lost phone. got new sim. Need customer service agent to activate sim and transfer number

Re: customer service agent

computergeek541 — Thu, 21 Sep 2023 21:02:20 GMT

@Thossai wrote:
lost phone. got new sim. Need customer service agent to activate sim and transfer number

First, try the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot results in an error message, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: customer service agent

hTideGnow — Thu, 21 Sep 2023 21:04:56 GMT

hi @Thossai

you can login My Account yourself and change sim card. At the 2FA step, click "Didnt Receive code?" and then select send email. After you login, go to Profile page and change sim card there

if you still cannot login, submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: customer service agent

Thossai — Thu, 21 Sep 2023 21:05:36 GMT

I did all of that. But chatbot is not realizing that I cannot login because verification code is being sent to my lost phone

Re: customer service agent

computergeek541 — Thu, 21 Sep 2023 21:06:44 GMT

@Thossai wrote:
I did all of that. But chatbot is not realizing that I cannot login because verification code is being sent to my lost phone

An alternative to the chatbot was provided earlier in this thread to the chatbot. Please use that option.

Re: customer service agent

Thossai — Thu, 21 Sep 2023 21:07:01 GMT

I did all of that. But chatbot is not realizing that I cannot login because verification code is being sent to my lost phone

Re: customer service agent

hTideGnow — Thu, 21 Sep 2023 21:08:03 GMT

hi @Thossai

just submit ticket

Re: customer service agent

BKNS27 — Thu, 21 Sep 2023 22:21:10 GMT

@Thossai

If you click on Send Code/Didn’t Receive Code. You will have the option to send the 2FA code by email.