sujet Re: Number dans Get Support

Number

Sasha16 — Thu, 21 Sep 2023 20:02:59 GMT

I need help it will not let me transfer my number

Re: Number

hTideGnow — Thu, 21 Sep 2023 20:03:57 GMT

transfer into PM or out of PM? If porting in, I will send you a porting team number. But if porting out, you have to submit ticket with cs agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number

will13am — Thu, 21 Sep 2023 20:04:03 GMT

@Sasha16 , please be a little more specific about not being able to transfer your number.

Re: Number

Sasha16 — Thu, 21 Sep 2023 20:04:52 GMT

It’s saying my imei number does not match my phone number

Help

Sasha16 — Thu, 21 Sep 2023 20:06:01 GMT

Need a agent says my imei num dose not match my phone number @CS_Agent

Re: Number

hTideGnow — Thu, 21 Sep 2023 20:06:18 GMT

@Sasha16 wrote:
It’s saying my imei number does not match my phone number

HI @Sasha16 yes, don't use iMEI, it always have problem. Please get your account number from your old carrier and provide PM porting team. Call them with the account number, I have sent you the number already. Check your Community inbox

Re: Help

Handy1 — Thu, 21 Sep 2023 20:07:29 GMT

@Sasha16

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number

computergeek541 — Thu, 21 Sep 2023 20:14:27 GMT

@hTideGnow wrote:
@Sasha16 wrote:
It’s saying my imei number does not match my phone number
HI @Sasha16 yes, don't use iMEI, it always have problem. Please get your account number from your old carrier and provide PM porting team. Call them with the account number, I have sent you the number already. Check your Community inbox

Using IMEI doesn't alwayus result in an issue. There are also some cases when IMEI is actually supposed to be used (coming from a specific carrier).

Re: Number

will13am — Thu, 21 Sep 2023 20:21:43 GMT

@Sasha16 wrote:
It’s saying my imei number does not match my phone number

@Sasha16 , please try using account number instead. Don't forget that a number transfer confirmation must be done at the sending end in order for the transfer to proceed.