topic Re: support in Get Support

support

JPSMITH — Thu, 21 Sep 2023 20:16:10 GMT

I have been trying to get help to activate a new account with no response from the agents since Saturday. I have tried opening a new ticket but it dpoes n

Re: support

Handy1 — Thu, 21 Sep 2023 19:52:12 GMT

@JPSMITH You need the app to activate have you tried using the app yet , but here’s direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: support

JRod — Thu, 21 Sep 2023 19:52:13 GMT

@JPSMITH

Is there any chance you haven’t tried opening the account through the app? If you haven’t I would try that first. If not you can contact support here:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: support

hTideGnow — Thu, 21 Sep 2023 19:55:02 GMT

HI @JPSMITH

you check the Community inbox for their response? they usually reply within 2 hour and a bit and always within the same day

But what error you got? which stage you got stuck? share more info and we can try to help

And at the same time, submit a ticket with again again:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437