topic Re: I can't contact customer service in Get Support

I can't contact customer service

RMU — Thu, 21 Sep 2023 19:36:41 GMT

I cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to this cell number even though I cannot check the texts because the phone isn't activated! When I try to open a ticket, it sends error messages. When I try to message CS_Agent it tells me that there are no matches to that name. I cannot even access my own phone number in order to change to a different provider.

Is there any way to contact a service agent?

Re: I can't contact customer service

JRod — Thu, 21 Sep 2023 19:39:13 GMT

@RMU

Here is the link to contact customer service it sounds like your account might have been closed if it’s been more than 90 days since the last payment was made. Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: I can't contact customer service

Handy1 — Thu, 21 Sep 2023 19:45:22 GMT

@RMU When was last payment made ? You safe for 120 days after last payment , If account has been suspended more then 90 days it’s closed you can dial 1855 4 public what recording to you get ? Can it find your number ? . Here’s link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437