topic @CS_Agent in Get Support

@CS_Agent

Night177 — Thu, 21 Sep 2023 19:17:00 GMT

Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?

Re: @CS_Agent

hTideGnow — Thu, 21 Sep 2023 19:18:55 GMT

HI @Night177

maybe just a cache problem, you can see the correct details if you use Incognito/Private/Secret mode on your browser to login again. Please try

if that does not help, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

JRod — Thu, 21 Sep 2023 19:28:10 GMT

@Night177

When you go to see your current usage does it show that you have 60GB of data currently or only 20GB?
If it’s only 20GB currently, if you go to subscriptions and add-ons, and change subscription does it show the option to change to the 90-Day plan?
If it does you might have accidentally chosen the 30 day plan and can set to have the switch to the 90-Day plan on renewal or customer service might be able to make the change for you now.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: @CS_Agent

Handy1 — Thu, 21 Sep 2023 19:24:29 GMT

@Night177 how much were you charged ? If $39 your in the 20GB 30 days if $102 you should have 60GB to use over 90 days . But you can always go into your account subscription add on page and change to the 90 day plan for next renewal .

Re: @CS_Agent

Night177 — Thu, 21 Sep 2023 19:27:13 GMT

I was charged 39 but I wanted the 90 day plan since that's what I signed up for. I don't want to wait until next month.

Re: @CS_Agent

Handy1 — Thu, 21 Sep 2023 19:28:51 GMT

@Night177 if you change right away you won’t get pro rated best to change for next renewal so you don’t lose money in your current cycle you should see option like this when changing to 90 day plan

Re: @CS_Agent

Night177 — Thu, 21 Sep 2023 19:28:53 GMT

I was charged 39 but I wanted the 90 day plan since that's what I signed up for. I don't want to wait until next month.

Re: @CS_Agent

Handy1 — Thu, 21 Sep 2023 19:32:26 GMT

@Night177 But in your case it’s the same amount of data just $5 more for the first 30 days until you change plan to the 90 day version you can try and ask support if you can pay the $63 extra and be changed to it

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437