topic Re: Customer service in Get Support

Customer service

Eagles306 — Thu, 21 Sep 2023 18:23:42 GMT

Not being able to speak to a customer service person to fix a porting in problem is very aggravating

Re: Customer service

statusquo — Thu, 21 Sep 2023 18:28:40 GMT

The only way to contact support here is to interact with the chatbot and submit a ticket. You can try sending a private message if you like by selecting your envelope box and typing in cs_agent which is how I contacted the support reps last year.

Re: Customer service

Handy1 — Thu, 21 Sep 2023 18:29:34 GMT

@Eagles306 Sorry no live support , you have to engage support private message you can use this direct link . But if you care to share your issue maybe the community can help quicker then support can

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer service

Handy1 — Thu, 21 Sep 2023 18:30:27 GMT

@Eagles306 I’ll send you the porting team number private message as we not allowed to post it here

Re: Customer service

Yummy — Thu, 21 Sep 2023 18:32:06 GMT

It is CLEARLY stated that PM does NOT have live support. So no point of complaining. Open a ticket or contact agents directly.

Re: Customer service

statusquo — Thu, 21 Sep 2023 18:41:20 GMT

I'm not sure it's really necessary to be rude when someone asks a question here and public doesn't exactly make it very easy or clear how to go about a lot of things around and this community is the place they encourage customers to ask and receive answers even for what may seem to be very obviously stated support options to those who respond here all the time.

Re: Customer service

DDM69 — Thu, 21 Sep 2023 19:16:04 GMT

Re: Customer service

Eagles306 — Thu, 21 Sep 2023 19:23:03 GMT

Thank you, I was able to reach CS with your help 👍