topic Re: EverSafe Login in Get Support

EverSafe Login

Bamboo521 — Thu, 21 Sep 2023 19:21:53 GMT

Hi,

I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.

Could you please send the verification code to my email or alert phone number?

Line#: ###-###-####

Old Online Account: ***@***

Alert Phone: ###-###-####

Thanks!

Re: EverSafe Login

hTideGnow — Thu, 21 Sep 2023 16:30:15 GMT

HI @Bamboo521

you need to submit ticket with agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: EverSafe Login

softech — Thu, 21 Sep 2023 16:32:10 GMT

@Bamboo521

Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: EverSafe Login

Handy1 — Thu, 21 Sep 2023 16:33:13 GMT

@Bamboo521 You submit ticket with support to help you regain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437