topic Re: 6 month suspension in Get Support

6 month suspension

Lens54 — Thu, 21 Sep 2023 15:39:21 GMT

Is it possible to put my account on hold for 6 months while I'm gone?

Re: 6 month suspension

hTideGnow — Thu, 21 Sep 2023 15:40:11 GMT

HI @Lens54

90 days is the max

you need to come back resume the service for one cycle (30 days) close to 90 days

Re: 6 month suspension

softech — Thu, 21 Sep 2023 15:41:32 GMT

@Lens54

PM only allows the account to be suspended for 90 days or your account will be permanently closed and you will loss the number

So, your option is to temporary suspend the account and reactivate for 30 days before the 90 days deadline

Here is what you can do (assuming your Available fund = $0)

First, change plan to $15 plan (to reduce the cost to keep you number)
Then disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there
On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.
Make note of that day 1 of the suspension date
VERY IMPORTANT. Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days. You can simply click "Pay Now and Resume Services" button and follow the step to make a manual payment.
Since, you have changed to $15 plan, so, it will just cost you $15 for that 30 days cycle. After you make the payment, make sure you see clearly that the account status is changed to ACTIVE. If not, you will either have to open ticket with PM support or come and seek help here in the Community
(Don't wait till the 89th or 90th days as My Account could be down for maintenance or payment could be an issue, you want to give yourself enough time to sort it out)
Make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days. Make note of the date it got suspended again
As the Autopay toggle "Subscribed" is already toggled off, it won't renew after that 30 days cycle.

I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate and remember to enable Autopay again (toggle on "Subscribed")
If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again

Re: 6 month suspension

JRod — Thu, 21 Sep 2023 15:42:43 GMT

@Lens54

The way things work over here is you can turn off auto pay (subscription), then when your account isn’t paid it will go into a hold state. It will remain in this hold state for 90-days. If no payment is made in this 90 days then the account will close. I’d suggest making a payment at day 85 of the suspension or so and then you can rinse and repeat as long as needed

If you don’t want to pay for the full priced plan you have, you can also change to the $15 plan and time this change for when you leave so you have 30 days on the plan, then 90 on suspension once the plan ends. Then you can just pay once more and be covered for the full time you’re away.

Re: 6 month suspension

Handy1 — Thu, 21 Sep 2023 15:45:29 GMT

@Lens54 no but you can do it for 90 days at a time , turning off auto subscribe , just be 85 day make manual payment for 30 days then rinse and repeat . May also consider dropping down to the $15 plan for the 6 months also so the one payment on the 85 day is just for $15