topic Re: Slow speed in Get Support

Slow speed

Rc747 — Thu, 21 Sep 2023 13:08:01 GMT

I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.

Re: Slow speed

Handy1 — Thu, 21 Sep 2023 13:10:01 GMT

@Rc747 And you tried rebooting the phone or reset network settings ? Can you try the sim card in another phone to test ?
but here’s direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Slow speed

Rc747 — Thu, 21 Sep 2023 13:18:12 GMT

I signed up two days ago with an iPhone XR. My download speeds are 1BPS or nothing. Did everything suggested in the chat line with the same results. Can’t submit a ticket because I get a 404 error code on their website.

Re: Slow speed

Dunkman — Thu, 21 Sep 2023 13:20:28 GMT

@Rc747

Which plan are you on? 5G, LTE or 3G plan? Does talk and text work?

Might want to manually select LTE network. If not better, select 3G Network.

Re: Slow speed

Handy1 — Thu, 21 Sep 2023 13:24:00 GMT

@Rc747 Let’s go back to your first thread , community has responded here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Slow-speed/td-p/1058745

Re: Slow speed

Rc747 — Thu, 21 Sep 2023 13:28:12 GMT

Re: Slow speed

Rc747 — Thu, 21 Sep 2023 13:29:08 GMT

Phone is that the LTE

Re: Slow speed

hTideGnow — Thu, 21 Sep 2023 13:31:37 GMT

HI @Rc747

did you try running a speed test in different area and compare the result?

and your iOS is on the latest version? how about Carrier Profile?

Try Reset network settings on your iPhone as well as try your sim in another phone.

Re: Slow speed

Dunkman — Thu, 21 Sep 2023 13:35:45 GMT

@Rc747 wrote:
Phone is that the LTE

@Rc747

Might want to check the nearest cell tower:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

As mention, maybe the area you are testing is getting a weaker signal.

Did you try reboot and network reset as described earlier?

Even your plan is LTE, for some customers, they will get better speeds on the 3G network. Might want to manually select that network.

Re: Slow speed

Handy1 — Thu, 21 Sep 2023 13:36:03 GMT

@Rc747 Yes 4G /LTE same thing

Re: Slow speed

Rc747 — Thu, 21 Sep 2023 14:13:07 GMT

Yes, reset network rebooted phone seems slow speeds

Re: Slow speed

Handy1 — Thu, 21 Sep 2023 14:14:17 GMT

@Rc747 And are you able to test the SIM card in another phone to test

Re: Slow speed

DDM69 — Thu, 21 Sep 2023 14:38:01 GMT

Are you connected to the Public Mobile network? How many bars are showing for your service? Are the slow speeds just when you are in a certain location or everywhere?

Re: Slow speed

computergeek541 — Thu, 21 Sep 2023 15:06:36 GMT

Update

Rc747 — Sat, 23 Sep 2023 16:46:29 GMT

Ticket status

Re: Update

will13am — Sat, 23 Sep 2023 16:49:40 GMT

@Rc747 , if you have submitted a support ticket, please watch for a response in the envelope icon on the upper right corner of the community webpage.

Re: Update

Handy1 — Sat, 23 Sep 2023 16:52:10 GMT

@Rc747 Use this link to check for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Update

Phil_Adelphus — Sat, 23 Sep 2023 17:01:12 GMT

If you don't see an envelope top right then click on your avatar (where the red arrow points to) to get the drop down menu and then go to messages

Re: Update

Chalupa_Batman — Sat, 23 Sep 2023 17:25:23 GMT

Hi @Rc747

Sign into your account here on the forums and click on this link.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

It will take you to all your outgoing messages. Find the one that you want an update on and reply to that message requesting an update to your request for assistance. Hope this helps.

Re: Update

DDM69 — Sat, 23 Sep 2023 17:44:33 GMT

This is a community board. We are all customers and have no access to your account.