topic Re: Opening Ticket in Get Support

Opening Ticket

Deketele1 — Thu, 21 Sep 2023 12:16:05 GMT

Can someone help please ? The chatbot will not allow me to open a ticket. It indicates a problem doing so. So It says to send a message to @CS_Agent but that doesn’t get accepted either.

Re: Opening Ticket

Handy1 — Thu, 21 Sep 2023 12:23:06 GMT

@Deketele1 Here’s how , but maybe you like to share what’s wrong and we here in the community can maybe help faster then support can

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Opening Ticket

DDM69 — Thu, 21 Sep 2023 12:44:21 GMT

What's the issue you're having? Anything we can help with?

Re: Opening Ticket

Deketele1 — Thu, 21 Sep 2023 13:16:34 GMT

Hi, for the 2nd year in a row I have been unable to text my wife back in Canada while travelling in upstate NY, after having purchased the appropriate add-on each time. To make matters worse, when I returned home I noticed I had been billed twice for the add-on.

Post to the community regarding what I should look for, try, and so on, were all tried and/or set properly. (I apologize to community members who did not get a response from me. I was rather occupied.)

Re: Opening Ticket

Handy1 — Thu, 21 Sep 2023 13:21:44 GMT

@Deketele1 Sometimes the re buy if the very same add on with out waiting 24 hours after the first one ends , you need support help to do that , if your in the US often a cheaper choice maybe to consider the 40GB $50 CAN/US roaming plan . But for the extra charge that didn’t work for you , you will need contact support about it and hopefully the can compensate you for it . Use the link. I sent you from my first reply

Re: Opening Ticket

Deketele1 — Thu, 21 Sep 2023 13:24:48 GMT

Thanks Handy1 … your link included the @CS_Agent in the “to” which allowed me to send. Whenever I tried entering it, it would not accept it. Syntax was correct !

Re: Opening Ticket

Handy1 — Thu, 21 Sep 2023 13:26:47 GMT

@Deketele1 They should reply to you with in the hour , just keep an eye on your community inbox for there response, or you can use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage