topic Re: Addon not working in Get Support

Addon not working

Rachelthompy — Wed, 20 Sep 2023 18:49:14 GMT

The International addon I paid for is not working. I've tried shutting the phone down and restarting twice but no luck. The message when I try to call the UK says the cal can't be completed as I'm out of minutes.

Help!

Rachel

Re: Addon not working

hTideGnow — Wed, 20 Sep 2023 18:51:05 GMT

HI @Rachelthompy

the paid version of the International LD addon cannot be used to call UK. You need to buy the actual UK LD addon

Please submit ticket with CS agent and ask them to change it for you

https://productioncommunity.publicmobile.ca/t5/Get-Support/Do-not-have-access-to-my-account-Help-me/m-p/1050914/highlight/true#M734213

Re: Addon not working

Handy1 — Wed, 20 Sep 2023 18:52:53 GMT

@Rachelthompy Are you sure you got the correct add on ? If not please submit ticket with support to help fix

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437