topic Re: Invoice with phone number reference in Get Support

Invoice with phone number reference

John_K — Wed, 20 Sep 2023 18:14:03 GMT

I'm in the process of opening a bank account in Greece and one of the proof of identification documents I require is a phone bill from my residence in Canada. My only phone is my cell phone with Public Mobile. However, the bank in Greece has an issue with the Public Mobile invoice as it doesn't reference the mobile phone number. Is it possible to receive an invoice with the phone number reference?

Re: Invoice with phone number reference

Handy1 — Wed, 20 Sep 2023 18:16:41 GMT

@John_K Log k to your account and download the bill from payments page . Or you can ask support for it but could take awhile to get

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice with phone number reference

hTideGnow — Wed, 20 Sep 2023 18:17:13 GMT

HI @John_K

PM never does identity or address check as it is only a prepaid provider, so its invoice might not be sufficient for your account opening

and did you download invoices from Transaction page? if those do not have the information you want, you can try to submit a ticket with CS agent and check if they can prepare you better one:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Do-not-have-access-to-my-account-Help-me/m-p/1050914/highlight/true#M734213

Re: Invoice with phone number reference

dust2dust — Wed, 20 Sep 2023 18:25:03 GMT

I would use a utility bill or credit card bill or property taxes or lease agreement. Whatever official kind of mail you get at your address. Even if received electronically it would have an official address. This place doesn't really do bills.